Frequently Asked Questions
Learn More About Sutton Court Hotel Residences
In an effort to make your experience with Sutton Court as seamless as possible, we've provided answers to some of our most frequently asked questions below.
1. What is the minimum length of stay?
The minimum length of stay is 30 days, uninterrupted by the same guest. Extensions can be as long as a year.
2. What is the cancellation policy?
The reservation can be cancelled 15 days prior to arrival without penalty. Any cancellation within the 15 days has a penalty of 20% of the rental fee.
3. What is the Pet Policy?
We allow a maximum of two pets up to 25 lbs each with some breeds excluded. There is a $500 monthly pet fee, plus sales tax.
4. What is the Payment Policy?
Rent is required to be paid no less than 10 days prior to arrival. Accepted methods are credit card or company check. Guests are required to have a valid credit card to guarantee extensions.
5. Where is there the nearest parking?
There are many convenient options located right by Sutton Court with the closest 24-hour garage across 58th Street.
6. How do you check in and get your key?
Checking into to Sutton Court is as easy as checking into any hotel. There is a 24-hour doorman who will provide guests with their key and services.
7. Do the apartments have kitchens?
Yes, apartments include full separate kitchens. These include: a refrigerator, oven with four burner stovetop, microwave oven, dishwasher, coffee maker, tea kettle, toaster, plates, and cutlery for four.
8. Do you provide linens?
Yes, we provide bed sheets, pillowcases, and towels.
9. Are housekeeping services provided?
Standard cleaning service is provided every other week.
Have additional questions? Contact us today and a member of our team will be happy to assist.