Welcome to Sutton Court

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Frequently Asked Questions

Learn More About Sutton Court Hotel Residences

In an effort to make your experience with Sutton Court as seamless as possible, we've provided answers to some of our most frequently asked questions below.

  • What is an extended stay hotel?

    • An extended stay hotel, also known as an apartment hotel or residential hotel, is a hotel that offers stays of 30 days or longer. Extended stay hotels are perfect for lengthy stays as they feature the amenities of a fully-equipped apartment, including kitchens, linens, and more.
  • How long can you stay in an extended stay hotel?

    • The minimum length of stay is 30 days, uninterrupted by the same guest. Extensions can be as long as a year.

  • What is the average cost of a monthly stay in an extended stay hotel?

  • What is the payment policy?

    • Full payment is required no less than 10 days prior to arrival. Accepted methods are credit card or company check. Guests are required to have a valid credit card to guarantee extensions.

  • What is the cancellation policy?

    • The reservation can be cancelled 15 days prior to arrival without penalty. Any cancellation within the 15 days has a penalty of 20% of the rental fee.

  • What is the Pet Policy?

    • We allow a maximum of two pets, up to 25 lbs. each (some breeds excluded). There is a $500 monthly pet fee, plus sales tax.

  • Where is the nearest parking?

    • There are many convenient options located near Sutton Court. The closest 24-hour garage is on 58th Street, a 3-minute walk from Sutton Court. Please view our parking guide for more information. 

  • How do you check in and get your key?

    • Checking into to Sutton Court is as easy as checking into any hotel. There is a 24-hour doorman who will provide guests with their key and services.

  • Do the apartments have kitchens.

    • Yes, apartments include full separate kitchens. These include a: refrigerator, oven with four burner stovetop, microwave oven, dishwasher, coffee maker, tea kettle, toaster, plates, and cutlery for four.

  • Do the apartments have linens?

    • Yes, bed sheets, pillowcases, and towels are provided.

  • Are housekeeping services provided?

    • Standard cleaning service is provided every other week.

Have additional questions? Contact us today and a member of our team will be happy to assist.